Blackout Lighting Console

Blackout login error invalid login credentials

What it means: Your login credentials aren’t being recognized, or your account hasn’t been migrated yet if you have never logged into Blackout v2.

1. Double-check your email and password.
2. If you’re upgrading from Blackout v1, follow the migration steps in <a href="https://intercom.help/blackout-lighting-console/en/articles/12044216-trouble-in-login-land" rel="nofollow noopener noreferrer" target="_blank">this article</a>.
3. Still stuck? Reach out to support.

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Blackout login error network request failed

What it means: Blackout can’t connect to the internet to authenticate your account. ​

1. Make sure your iPad has internet access (try Safari or YouTube to confirm).
2. Go to iOS Settings &gt; General &gt; Date &amp; Time → turn on Set Automatically and confirm your Time Zone is correct.
3. If both steps fail, our authentication system may be down — contact support so we can verify and assist.

Blackout login error you have reached the maximum number of devices code: device_limit_reached

Code: <code>device_limit_reached</code>

​What it means: You’ve already logged in on your maximum number of allowed devices. ​

How to fix: Log out on another iPad (while it’s online) to instantly free up a slot. If you need more, check out our <a href="https://intercom.help/blackout-lighting-console/en/articles/12044216-trouble-in-login-land" rel="nofollow noopener noreferrer" target="_blank">Enterprise Plan</a> options.

⚠️ "You have reached the maximum number of devices"

Running into a login hiccup? This guide will help you troubleshoot the most common Blackout login errors fast so you can get back to lighting in no time.

Login Error Messages

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Login Error Messages

🔒 "Invalid login credentials"

❌ "Network request failed"

⚠️ "You have reached the maximum number of devices"