Skip to main content

Login Error Messages

Running into a login hiccup? This guide will help you troubleshoot the most common Blackout login errors fast so you can get back to lighting in no time.

Jeff Brink avatar
Written by Jeff Brink
Updated over 3 months ago

🔒 "Invalid login credentials"

Blackout login error invalid login credentials

What it means: Your login credentials aren’t being recognized, or your account hasn’t been migrated yet if you have never logged into Blackout v2.


​How to fix:

  1. Double-check your email and password.

  2. If you’re upgrading from Blackout v1, follow the migration steps in this article.

  3. Still stuck? Reach out to support.

❌ "Network request failed"

Blackout login error network request failed

What it means: Blackout can’t connect to the internet to authenticate your account.
​

How to fix:

  1. Make sure your iPad has internet access (try Safari or YouTube to confirm).

  2. Go to iOS Settings > General > Date & Time → turn on Set Automatically and confirm your Time Zone is correct.

  3. If both steps fail, our authentication system may be down — contact support so we can verify and assist.

⚠️ "You have reached the maximum number of devices"

Blackout login error you have reached the maximum number of devices code: device_limit_reached

Code: device_limit_reached


​What it means: You’ve already logged in on your maximum number of allowed devices.
​

How to fix: Log out on another iPad (while it’s online) to instantly free up a slot. If you need more, check out our Enterprise Plan options.

Related Articles
Trouble in Login Land? 🚪🔐
Did this answer your question?