Seeing that dreaded “Unauthorized User” pop up? No worries — Blackout support is here to save the day (tights and cape fully optional).
Quick Issue Resolver
Run into a login problem? Click the issue you’re seeing for step-by-step fixes:
🚀 The Game Plan: How Blackout Logins Work
Each Perceptual Blackout license comes with two device slots, and they work independently of Apple ID. This means you can:
- Share your account across two different iPads — even on different Apple IDs
- Collaborate seamlessly across team members (e.g. a Gaffer and a Rigging Gaffer can both access the same account)
- Deauthorize a device easily by logging out while connected to the internet
✅ Want to free up a slot? Just log out on one device while it’s online, and it will automatically deauthorize — instantly freeing up space for another.
⚠️ A Note on Multiple Apps per Device
Heads up! Installing both Blackout Lighting Console (BLC) and Blackout Next (BON) on the same iPad counts as using two devices, even though it’s just one piece of hardware.
Our tip:
Stick to using only one app per device to get the most from your available device slots.
💸 Need More Devices? We've Got Options.
If two device slots aren't enough for your workflow, you’ve got a couple of great options:
Purchase an Additional Account
This is the simplest way to expand access if you're working in a small team or just need a few more devices online.
Upgrade to an Enterprise Plan
Designed for large productions, rental houses, studios, or anyone managing a fleet of iPads, the Enterprise Plan offers centralized device management via your Admin Panel. Here’s what you get:
Admin Login Access on the Blackout website
Ability to generate unique 6-digit device codes for each iPad
Devices will auto-logout after a set number of days (configurable by your team)
As long as an iPad comes online within that time frame, it won’t prompt for reauthorization
Lost or stolen device? Or offboarded team member? Remotely deactivate devices from your dashboard—no waiting or support tickets needed
Interested? Contact us through Patch, and we’ll walk you through your options.
🎉 That’s it! We hope that clears up your login issues. If not, our support team is just a click away. Happy lighting!